Dear Runner, Unbelievable!!!!!!!!!

I'm truly humbled - You just gave us a 95 rating on your customer satisfaction survey - a 95! I believe you are, by far, the best customers any company could possibly have.  Of course all 322 employees are celebrating at Road Runner Sports - but that doesn't mean we're resting on our laurels.  You have choices every time you venture out to buy running equipment - and we know it!  Our mantra at RRS is "Caring for the Customer" and every person lives this every day.  I wish I could tell you we've never screwed up anyone's order; but we're human and we do drop the ball once and a while. My promise to you is we'll do whatever it takes to personally satisfy you every time.  If you, for whatever reason, feel we haven't lived up to this commitment, call us: (800)636-3560, and I will make it right.

See you on the road,   Mike G., Chief Runner